Contractor Support

The following resources are for contractors working with the Area Agency on Aging (AAA) program. If you need information you do not see here, please contact us at 707-995-4652.

Document Resources

Letter of Intent / Request for Proposal Documents & Attachments

  1. Request for Proposal 20-01 (PDF)
  2. Request for Proposal 20-02 (PDF)
  3. Request for Proposal 20-02 Extended (PDF)

AAA Policies & Procedures

  1. 01-001 Area Agency on Aging Director Fiscal Authority (PDF)
  2. 01-002 Sanction Policy and Appeals Procedure for Contractors (PDF)
  3. 01-003 Nutrition Services Standards (PDF)
  4. 01-004 Grievance or Complaint Against Ombudsman Program - External (PDF)
  5. 01-005 Staff and Field Long-Term Care Ombudsman Grievance Procedure - Internal (PDF)
  6. 01-006 Contractor Complaint Process (PDF)
  7. 01-007 Confidentiality (PDF)
  8. 01-009 Findings Follow-up Process (PDF)
  9. 01-010 Contract Monitoring (PDF)
  10. 01-011 Volunteer Participation (PDF)
  11. 01-012 Conflict of Interest for Long-Term Care Ombudsman Program (PDF)
  12. 01-013 Request for Proposal (PDF)

Program Forms

  1. AAA 101 Information and Assistance and Outreach Log (XLS)
  2. AAA 110 ENP Client Intake Form (PDF)
  3. AAA 111 HDM Assessment Form (PDF)
  4. AAA 111 HDM Assessment Instructions (PDF)
  5. AAA 112 HDM Reassessment Form (PDF)
  6. AAA 113A Alzheimer's Day Care Intake Form (PDF)
  7. AAA 201 ENP Contractor Annual Staff Training Plan (PDF)
  8. AAA 202 ENP Staff Training Tracking (XLS)
  9. AAA 203 ENP Staff Training Evaluation (PDF)

Fiscal Forms

  1. Instructions for Provider Cost Allocation Plan (PDF)
  2. Provider Cost Allocation Plan - Template (PDF)

Q Data Entry Procedures

  1. Nutrition Contractor Data Reporting Manual (PDF)
  2. Q103 - Finding Missing Data in Q (PDF)
  3. Q105 - Data Reporting - Alzheimer's Day Care Services (PDF)
  4. Q106 - Information and Assistance - Outreach Program (PDF)